Refund Policy

The information and policies outlined above are provided for general business purposes only and are subject to change without notice.

• First Choice Pallets LLC reserves the right to make final decisions regarding all refunds, returns, and service disputes.

• We are not liable for losses or damages resulting from misuse, improper handling, or conditions beyond our control after delivery.

• All services and products are provided “as is” and “as available” without warranties of any kind, unless explicitly stated.

By using our services, you acknowledge and agree to this Refund Policy and Legal Disclaimer.

This Refund Policy outlines the general rules and expectations regarding refunds, cancellations, and service-related issues when working with First Choice Pallets LLC. By purchasing pallets or using our delivery and pickup services, you agree to the terms of this policy.

This policy is designed to:

• Clarify when refunds may or may not be issued

• Set expectations for cancellations and service changes

• Protect the business from unnecessary disputes

• Ensure fair treatment for both the Company and its customers

Due to the nature of pallet sales and logistics services, most transactions are considered final unless otherwise stated.

Refund Policy

1. Sales of Pallets

• All pallet sales are considered final unless otherwise agreed upon in writing.

• Pallets are sold “as is” unless specific conditions are outlined prior to purchase.

• No refunds will be issued once pallets have been delivered and accepted.

2. Service Payments (Delivery & Pickup)

• Payments for delivery and pickup services are non-refundable once the service has been completed.

• If a service cannot be completed due to Company-related issues, a partial or full refund may be issued at our discretion.

3. Cancellations

• Customers must provide reasonable notice for cancellations.

• Cancellations made after scheduling may be subject to a cancellation fee.

• Same-day cancellations may not be eligible for a refund.

4. Damaged or Incorrect Orders

• Any issues with orders must be reported within 24 hours of delivery.

• We may offer a replacement, service correction, or partial refund depending on the situation.

• Claims must include clear details of the issue.

5. Refund Processing

• Approved refunds will be processed using the original payment method (if applicable).

• Processing times may vary depending on the payment provider.